Frequently Asked Questions
Everything you need to know about your TCO Fly Shop experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your items ship, we will send a second email containing a tracking number so you can follow your package's journey.
What is your return policy for apparel?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
TCO Fly Shop is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with Fair Trade certified factories.